Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon

You’ve passed the interview and assessment, but are you ready for the mock call? 🎧 We asked our Metacom recruiters to share their top tips to help you ace it: ✅ Greet the customer properly ✅ Listen and identify the concern ✅ Show empathy ✅ Offer a clear solution ✅ Close the call professionally These small steps make a big difference in your performance. Want the full guide? Comment “YES” below and we’ll send you the link! #bpolife #callcenterph #metacom #mockcalltips #bpopinoy #reels #reelsfypシ