BoldDesk Knowledge Base Software: Getting Started
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YouTubeBoldDesk
BoldDesk Knowledge Base Software: Getting Started
In this video, you will learn how to set up a knowledge base, categorize and create an article, handle roles and permissions, use other settings, and optimize your help center for search engines and social media in the agent portal. I will also explain how to set up and access a knowledge base in the customer portal as well, and how to utilize ...
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