CBC Help Centre
This CBC help article provides assistance in finding information and solving common problems on CBC platforms.
Help with CBC Radio and Television Services
Report a problem with your television reception. Report a loud advertisement on a CBC television service.
How can I watch CBC without cable or satellite?
1. Install an outdoor antenna. Place it up high on a roof or mast to maximize signal reception; 2. If you can't install an outside antenna, try an indoor one in an attic or second storey location, preferably by a window; 3. Antennas can be directional (pointed specifically at the transmission tower) or multi-directional.
Submit a request – CBC Help Centre
Contact Us. Ottawa tower work October 6 to November 29. Why am I receiving ERROR-0 or ERROR-MEDIAPLAYER16 when using the Gem App on my Roku device? Why aren't comments available all the time?
CBC Gem – CBC Help Centre
Technical. Gem log in issue due to time synchronization issues. New versions of the CBC Gem app will no longer be supported on iOS / iPadOS 14 or lower. I am constantly being logged out of Gem. What can I do? See all 12 articles.
Contact CBC Departments and Shows – CBC Help Centre
How to reach us. Permission to use CBC logo and/or content. Purchasing CBC merchandise, renting studios, tours at CBC locations. How to send a news tip, community event, request a public service announcement, and connect with our journalists. How to reach local shows, pitch a show, share music & find playlogs.
What is CBC Gem? CBC Gem General Information. - CBC Help Centre
CBC Gem is CBC's digital video streaming service. Discover the free way to stream the best shows, movies, news, documentaries, and more. Plus access live TV streams from up to 14 regions across Canada. Or try Premium and enjoy ad-free video-on-demand content (excludes live streams), early access to Gem exclusive programming, and access to CBC ...
I'm having trouble streaming. What can I do? – CBC Help Centre
Attempting to stream from a cellular network is less stable and will consume data. Close any other apps that might be interfering with your ability to stream video or audio from the CBC app, particularly those also using audio functionality. If the issue persists after trying all the above, or if none apply to your situation, please Contact Us.
CBC Programs – CBC Help Centre
Radio Shows. Why didn't I hear the content I was expecting on the radio? How can I submit my music to CBC for broadcast? How do I pitch an idea, share my music, or request a review for my published book? Where can I find schedules? Do you have written transcripts of your radio programs and podcasts?
How to reach us – CBC Help Centre
How to reach us. Permission to use CBC logo and/or content. Purchasing CBC merchandise, renting studios, tours at CBC locations. How to send a news tip, community event, request a public service announcement, and connect with our journalists. How to reach local shows, pitch a show, share music & find playlogs.