Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Route Order
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Where is my order? – Route for Shoppers
You can monitor your order’s shipping status any time using Route’s web tracking page, which includes your order’s tracking status, its estimated delivery date, and in some cases, …
Shopper FAQs – Route for Shoppers
Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, …
Route
Route Brand PortalOct 28, 2025 - Nov 4, 2025Route Brand Portal
Resolve Center - Route
Resolve CenterResolve Shipping Problems Was your package lost, damaged or stolen while being shipped? Then let’s get it taken care of. Start by entering your order details.
Shipping Protection & Claims - Route
Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …
Announcing Route's $40M Series C
Our investors see what we see: ecommerce is transforming faster than ever, and Route is well poised to help brands win. By building premium post-purchase experiences that create trust, …
File and manage claims – Route
How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s …
Refunds, reorders, and other claims resolution options - Route for …
Once the retailer fulfills the replacement order, you will receive another email with information about the shipping carrier (UPS, USPS, FedEx, DHL, etc.), tracking number, as well as links to …