Transform customer and employee service with Zendesk AI Agents—trusted by 200,000+ companies. Deliver fast, personalized support across chat, email, voice, and more.

This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use

Product guides Make the most of your Zendesk setup with our comprehensive documentation

With Zendesk, you can do more than simply react to incoming questions. You can share knowledge consistently, securely, and at scale. You can reduce busywork and increase satisfaction. In this …

Dec 3, 2025 · The Zendesk agent for Copilot lets you manage your support requests directly in Microsoft 365. Search help center articles or create, view, and update your tickets without switching applications.

Dec 15, 2025 · App Builder lets you create Zendesk apps that extend Zendesk to fit your unique customer and employee service workflows. Instead of costly developer support, or long waits for new …

Working with conversations in Zendesk QA Using the Conversations view Understanding conversation filter types in Zendesk QA Creating custom filters to find conversations to review

This guide introduces the core concepts and capabilities of the Zendesk Suite to help you get started.

Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. Tickets can originate from a number of channels, including email, Help Center, chat, phone …

Welcome to the Zendesk API reference docs. Whether you're an experienced developer and Zendesk user or just starting out, this is where you'll find the documentation you need.