A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

Agentforce 2.0 is now deployable in Slack and can be brought into any Slack conversation. Slack users can start a conversation directly from the Agentforce Hub, or @ mention Agentforce agents through ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and ...

So the vendors are looking for some other way to generate revenue. It's natural to look for an adjacency. And because they have a communications platform already, one of the most natural adjacencies ...

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.