As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

Agentforce 2.0 is now deployable in Slack and can be brought into any Slack conversation. Slack users can start a conversation directly from the Agentforce Hub, or @ mention Agentforce agents through ...

A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

So the vendors are looking for some other way to generate revenue. It's natural to look for an adjacency. And because they have a communications platform already, one of the most natural adjacencies ...

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI ...

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.

Five9 has announced the release of Microsoft Teams UC Integration. This new Teams feature has a bi-directional presence, allowing agents to communicate with experts and accelerate resolutions for ...

The sheer size of the small business market makes it attractive to any technology vendor, but success will not come simply with better or cheaper offerings. There are specific market challenges to be ...

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A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI ...