Responding to Ofcom’s Pricing trends for communications services in the UK report, Tom MacInnes, Director of Policy at Citizens Advice, said: “Internet access is an essential part of our lives. Few ...

We produce a range of materials and tools to help local Citizens Advice and partners take part in the campaign each year. All of the resources are available for download. Public facing resources will ...

Citizens Advice welcomes Ofgem’s consultation on Innovation in the Energy Retail Market. The consultation paints a picture of the market at present, which is delivering some innovation (predominantly ...

Responding to Royal Mail's latest quality of service results for Q2 2024-2025 which show that Royal Mail have not met its delivery targets for First or Second class post between July and September ...

Energy billing issues aren’t a new problem, but since the energy affordability crisis, the consequences for consumers are frequently more serious. Average bills are still 66% higher than the historic ...

Citizens Advice helped over 52,000 people with energy bill problems between January and October this year - equivalent to one person every two minutes. This is an 83% increase compared with the same ...

Citizens Advice has been calling for more regulatory oversight of the Third Party Intermediary (TPI) sector for over a decade. We are keenly aware that TPIs already play a vital role in the energy ...

“Energy prices remaining relatively stable over winter will offer cold comfort to millions across the country already struggling to afford bills. It comes as people are falling further and further ...

Energy suppliers send a copy of ‘Get help with an energy problem’ to all their customers once a year. We also have a duty to publish this leaflet on our website.

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

If you’re separated from your child’s other parent, they might have to pay you child maintenance - this is sometimes called ‘child support’. If you get benefits, you can still get child maintenance - ...

Choose a main location for full details on how to contact us. Our outreach locations may offer specialist or a more limited service.