The map looks perfect – a clear route ... It sounds like a win-win. Think of the customer journey as a theatre production. Your customers are the audience, expecting a seamless experience. Behind the ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

By embedding CRM functionality into the new Microsoft Outlook, Avid CRM allows businesses to create an all-in-one tool that combines communication, organization, and relationship management in a ...

The rapid acceleration of ecommerce means the traditional customer journey is no longer linear. There are several ...

Socure, the leading provider of artificial intelligence (AI) for digital identity verification, compliance  and fraud prevention, today announced the general availability of its new RiskOS platform.

Comb through 111 HubSpot updates from January, or look at our list of the 14 that admins and marketing managers need to know.

As part of a series of interviews in partnership with Indegene focusing on the customer experience in pharma ... requirements Create a customised map to help customers navigate through the ...

A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...