Khaleej Times on MSN14h
Qi implements Generative AI and Cloud technology from Genesys
Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response ...
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Legacy contact centre tech: A strategic liability that’s costing you more than you think
Smartz Solutions: More than just a CCaaS platform. Does your contact centre technology drive results – or just drain your budget? Here’s a bigger question: if you wanted to leave your current ...
Startup Daily14d
Call centre software veteran Local Measure doubles valuation in $100 million sale to Zendesk
A Sydney call centre startup is being acquired by US global services platform Zendesk for a reported $100 million. The deal for Local Measure comes 14 years after it was founded by CEO Jonathan ...
business-reporter.co.uk1y
Turning challenges into customer contact centre opportunities
Contact centre specialist Whistl looks at smart solutions that help you provide a best-in-class customer experience in challenging times “Challenging” is a word most businesses will relate to in 2023 ...