After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

While it has become increasingly common and necessary for a business to have both a brick-and-mortar location and an online store, delivering a high-quality customer experience requires unifying ...

The developer left terabytes of Volkswagen customer details in Amazon cloud ... connected to the internet and had been registered for online services. From the nearly 800,000 vehicles exposed ...

you must be aware of the unique challenges that come with providing customer service online. Due to the absence of face-to-face interactions, every digital communication must be handled with extra ...

Here's what you need to know about major pharmacy chains, like CVS, Walgreens, and Rite Aid, and whether or not they'll be open on Christmas Eve this year. Since pharmacy hours vary widely among ...