Trump’s defense secretary pick was tagged by a security manager as a potential ‘insider threat.’ ...

The FBI reports a video of the man was first recorded by the National Center for Missing and Exploited Children and is ...

Has transformed from superstar prospect to a hard-working player who plays with bundles of energy and is a pest on the defensive end. Can hit some short midrange pull-ups or occasionally get to ...

Regal, the most customer-centric contact center software, today announced the completion of a $40 million funding round to accelerate the rollout of its groundbreaking AI Phone Agents for contact ...

Set your phone to redirect to the call center when someone rings in. Calls will automatically be transferred to an agent who uses either a script or set guidelines relevant to your business when ...

Do you need to designate a registered agent for your business, but aren’t sure how to choose? Thankfully, there are online registered agent services that will ensure you never miss important mail, ...

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

This article reveals five chatbot call center examples that demonstrate their game-changing nature, and three scenarios where human agents are irreplaceable. TechRepublic is able to offer our ...

To step up your customer service game, it’s helpful to start by reviewing some of the top challenges that contact center agents must grapple with every day. High call volumes can be very stressful, ...

The comedian was spotted at one of his first public appearances in months, following a stay in a wellness facility this summer Charlotte Phillipp is a Weekend Writer-Reporter at PEOPLE. She has ...

An Extinction Rebellion protest will prevent a cruise hosting 200 Advantage Travel Partnership agents from calling into Amsterdam today (Friday). Ambassador Cruise Line ship Ambience will instead dock ...

Stumpfel started Restoration Ink, a nonprofit organization that connects human trafficking survivors with local tattoo artists to modify or cover marks, scars, or tattoos, often left as physical ...