Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Now every app can have a contact centre thanks to Twilio so your problems can finally follow you around the internet.

This week, a "Raccoon"-linked actor hit help desks, Eurail exposed 308K users, Fortinet patched critical flaws, Pushpaganda ...

A practical guide to Perplexity Computer: multi-model orchestration, setup and credits, prompting for outcomes, workflows, ...

Hackers claim 45 million records compromised as education publisher says “data does not contain sensitive information”; Have ...

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...

It’s also Salesforce’s newly announced initiative to mash agentic AI into every corner of its product. Welcome Salesforce Headless 360: No Browser Required! — Marc Benioff (@Benioff) April 17, 2026 ...

Salesforce stock is down, but Benioff says AI Agentforce and “Agent Albert” could drive growth—plus hybrid pricing and ...

Salesforce detailed a new partner network, expanded Agent Fabric and new AgentExchange marketplace as part of its TDX event ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Proof-of-concept exploit code has been published for a critical remote code execution flaw in protobuf.js, a widely used ...

This isn't about rejecting large models; it's about having the engineering discipline to use smaller, specialized models ...