TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

The Grammy-tipped producer invites Universal Audio into his LA studio for the next edition of the company's Apollo Creators ...

If you’re going to be a hacker, learning C is a rite of passage. If you don’t have much experience with C, or if your experience is out of date, you very well may benefit from hearing ...

By taking the role of DevOps, full-stack engineers are not just responsible for writing code; they must ship it, deploy it, scale it and monitor it.

The Plano City Council approved a groundbreaking contract Tuesday that will make the city the first all-paid fire department in Texas to adopt a 24-hour on, 72-hour off shift schedule for firefighters ...

PHILADELPHIA - Today, The Pennsylvania Department of Transportation (PennDOT) approved SEPTA’s request for the one-time use of its state capital assistance to cover operations costs. As a result, ...

The chart President Donald Trump displayed during an Aug. 11 news conference included 2023 data for Washington, D.C. homicides. Since then, the district’s homicide rate has fallen considerably. The ...

Small business owners are rapidly adopting artificial intelligence to power their growth, with many saying it will lead to more job opportunities this year, according to a Goldman Sachs survey. About ...

Dana Eastman, a volunteer with the Emergency Food Network in Charlottesville, prepares for a distribution Friday, April 14, 2023. Local nonprofits helping residents experiencing food insecurity are ...

Students are pictured in a file photo working on laptops at Lanphier High School in Springfield. Students are pictured in a file photo working on laptops at Lanphier High School in Springfield.