New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...
Hyperautomation isn’t robots taking over—it’s smart orchestration, and Ansible is the set of hands that actually gets the ...
Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...
Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...
When costs climb and consumers tighten budgets, most franchises raise prices or cut staff. But the smartest brands are ...
Microsoft’s investigation into RedVDS services and infrastructure uncovered a global network of disparate cybercriminals ...
DIGITALIZATION has brought convenience and connectivity, but it has also raised expectations for consumers. According to new ...
Use Devices The deployment of tablets and Chromebook-based devices for emergency education following Cyclone Ditwah presents ...
Video marketing brings brand exposure while building trust with customers. Learn five strategies for building brand trust and ...
Streams.AI for Microsoft Teams keeps users working inside Microsoft Teams while ensuring communications stay available ...