Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

Huawei was named a Customers' Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Enterprise Backup and Recovery ...

David Bell, founder and CEO of CloneOps.ai, discusses the advantages of its new AI-driven voice agents and how streamlined ...

Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced an expanded collaboration with NVIDIA, integrating NVIDIA AI Enterprise to accelerate inference ...

Last year, McDonald’s ended its partnership with IBM and planned to remove AI ordering from more than 100 restaurants, ...

A Bergen County massage therapist has been arrested and charged with sexually assaulting a female customer, authorities ...

When you open an account, your bank will verify your identity. This is part of a federal law known as Customer Due Diligence, ...

CR found that voice cloning apps easily create deepfake people's voices without their consent. The apps are from ElevenLabs, Lovo, PlayAI, and Speechify.

Frido’s founder and CEO, Ganesh Sonawane, quickly acknowledged the issue, responding within hours. His first reaction was 'Da ...