Using AI voice agents for your business can improve customer service and save money, but they also come with challenges.

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

Huawei was named a Customers' Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Enterprise Backup and Recovery ...

David Bell, founder and CEO of CloneOps.ai, discusses the advantages of its new AI-driven voice agents and how streamlined ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced an expanded collaboration with NVIDIA, integrating NVIDIA AI Enterprise to accelerate inference ...

Amazon’s Alexa+ service is rolling out on March 28, and with it supposedly comes a more personalized, intuitive, and powerful ...

Last year, McDonald’s ended its partnership with IBM and planned to remove AI ordering from more than 100 restaurants, ...

A Bergen County massage therapist has been arrested and charged with sexually assaulting a female customer, authorities ...

When you open an account, your bank will verify your identity. This is part of a federal law known as Customer Due Diligence, ...

Frido’s founder and CEO, Ganesh Sonawane, quickly acknowledged the issue, responding within hours. His first reaction was 'Da ...

Reaching a customer segment that wouldn’t typically seek your services requires careful positioning and outreach.