Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Discover the latest trends and insights in the automotive remarketing industry, tailored for franchise and used car dealers ...

How Game and Makro are redefining customer careIssued by ServiceSystemsJohannesburg, 20 Mar 2025Service Systems supports Game and Makro. In the competitive retail landscape, exceptional customer ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Zenith Bank’s gross earnings rose 86% to N3.97 trillion in 2024, with profit before tax at N1.3 trillion Zenith Bank Plc has ...

The bottom line is that fleet managers need to stick to the basics in these changing times, since those things will likely ...

Fleet maintenance management software provider Fleetio acquires maintenance authorization platform Auto Integrate.

Focusing on specific Key Performance Indicators (KPIs ... while a lower CLV may suggest it’s time to improve customer service and satisfaction.

Artificial Intelligence in enterprise service management has come a long way in changing the interaction environment for employees and customers. Kamala Kannan ...

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient ...