A good customer experience may be built on a bedrock of positive personal interactions, but AI has enormous potential to revolutionise what’s possible for contact centre solutions. No business ...
About TCN, Inc. TCN is a global leader in cloud-based contact centre solutions for accounts receivable management (ARM), healthcare providers, enterprises, contact centres and BPOs. TCN's ...
Mission to transform contact centres into customer experience centres sees new solutions for core collaboration platform ...
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Legacy contact centre tech: A strategic liability that’s costing you more than you thinkSmartz Solutions: More than just a CCaaS platform. Does your contact centre technology drive results – or just drain your budget? Here’s a bigger question: if you wanted to leave your current ...
A Sydney call centre startup is being acquired by US global services platform Zendesk for a reported $100 million. The deal for Local Measure comes 14 years after it was founded by CEO Jonathan ...
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