Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...

Begin by identifying outdated tasks in your employee onboarding that could benefit from automation such as paper-based documentation. Choose the right employee onboarding automation tools by exploring ...

Too many fulfillment networks are built for a time that no longer exists. They work when demand is predictable, but strain ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

“Where do you find the time?” This is the question marketers drowning in content demands most often ask. With multiple channels to manage, campaigns to track, and audiences to engage, it’s no wonder ...

Automation is intended to boost productivity across all industries. Implementing the right sort of automation can free up ...

We are a full year into the COVID‐19 pandemic and its related impact on manufacturing, and we are starting to see a return to normalcy – a new normal – that includes social distancing and ...