What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

Businesses conduct an internal analysis to identify their strengths and weaknesses, noting both advantages that can be exploited to increase successes and deficiencies that must be corrected. They ...

In its most recent guidance for compliance with Sarbanes-Oxley section 404 requirements for smaller entities, the Committee of Sponsoring Organizations of the Treadway Commission (COSO) has provided ...

An inner stye is an eye infection that causes a bump inside your eyelid. They may last longer than external styes. A stye is a small bump or swelling close to the edge of your eyelid, along the lash ...

Internal audits of businesses are necessary to ensure the operations are in compliance with established laws, regulations and policies. Depending on the size of the business, internal audits may be ...

Internal control is relevant to everyone in the workplace. It represents our moral responsibility to understand and comply with University policies and procedures, as well as to hold ourselves and one ...

Olga V. Mack is a Vice President at LexisNexis and CEO at Parley Pro, a collaborative and intuitive contract platform. Most people think of branding as external marketing, focusing entirely on ...

Internal mobility — when an employee moves to a new job within the same company — is booming, up 30% since 2021, according to findings released Feb. 22 by LinkedIn. There’s a good reason for the ...

The terms “internal and external customer” were popularised throughout the 1980s through the Total Quality Management (TQM) philosophy, created by Joseph M.Juran and W. Edwards Deming. The philosophy ...