So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to 'get stuff done’ (or actioned and resolved) in ways ...

This ITSM guide covers how IT service management differs from ITIL and includes ITSM best practices and top tools.

In the technology world, many people think they easily understand the term "managed services," but when they're prompted to define it, they have a hard time doing so. What does it mean to receive ...