Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

CLARENCE, N.Y., Jan. 22, 2019 /PRNewswire/ -- inLighten ® www.inlighten.net, a recognized leader in the field of digital signage, interactive, and audio solutions today announced the release of here.™ ...

If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

UB's Software and Web-based Services Review is required to comply with federal and state regulations, SUNY and UB (University at Buffalo) policies, and industry best practice. The goal is to identify ...