Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Service management has long been a staple of the IT industry, continuously pushing the industry forward to deliver better experiences and manage crises more efficiently. The real estate industry has ...

As we enter into what most people consider a forever-hybrid environment with clients, it’s time to commit to a new set of service models. I say commit because we’ve arrived at a point where ...

The very nature of enterprise network management is about to undergo a fundamental change. In the future, network managers will be focusing less on the traditional tasks of designing, implementing and ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Although executives often talk of new business models, the more important challenge in business today is understanding and embracing a new management model. Most executives still don’t know the ...