NEW YORK--(BUSINESS WIRE)--Klearcom, a global leader in telecommunication testing solutions, has achieved a major industry milestone by becoming the first company to provide in-country number and IVR ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Cyara Solution Suite Honored for Exceptional Innovation, Proving Ongoing Commitment to Enhancing Customer Experience Through Life Cycle Testing of Interactive Voice Response (IVR) Systems and Contact ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Most companies do nothing or call manually to discover ...

How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

PHOENIX--(BUSINESS WIRE)--Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced the release of Aspect CXP 18 ...