Thomas Wieberneit takes on customer experience management and the differences between delighting the customer all the time (not) and making sure things work for that customer (yes). Read now For ...

What is a CRM system? CRM software is a sales and marketing platform that houses and tracks all lead and client information for a business. These solutions are meant to help manage entire sales ...

Infor, a provider of industry-specific cloud applications, today released Infor CloudSuite CRM, a cloud-based application that includes sales, customer service, marketing analytics, and reporting ...