-- Controlling types have to be right. There is always an excuse for their behavior (however brutal) and always a reason to blame others. Controlling people are perfectionists and micro-managers.

One study concluded that empathy helps de-escalate conflicts, improve communication, and find collaborative solutions. While it can build rapport in healthy relationships, an over-reliance on ...

Use these effective counseling techniques in your conversations with employees to foster understanding, resolve conflicts, ...

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say.

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Successful people are less likely to automatically assume what someone said about them is true, and they're aware of their ...

This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...

In an excerpt from her new book, Harvard Business School lecturer Margaret C. Andrews lays out strategies for dealing with a ...

Difficult people come in many forms, from constant complainers to those who always seem to create tension. The challenge is handling them without losing your own energy. These approaches help you ...

It could be a reasonable strategy to “be a gray rock” when dealing with someone you interact with only occasionally, such as an annoying neighbor or co-worker,“but when there is a narcissist in your ...

Hearing that you need to improve in some way—in regards to your behavior, skills or work, for example—can be difficult. This applies even to constructive criticism or feedback given in a supportive ...