Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...

Financial Services Cloud connects and centralizes customer data from core banking, wealth, and loan origination platforms, creating a single, unified view of the customer. This enables personalized ...

Salesforce.com is continuing to build out its portfolio of software-as-a-service products with the general availability of Einstein Bots for its Service Cloud platform. Service Cloud is software ...

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It’s no secret that Salesforce is aggressively pushing its social agenda with product developments. Chatter, the company’s “Facebook for the Enterprise,” was recently updated with Facebook and Twitter ...

Salesforce has announced some new Internet of Things (IoT) capabilities for its Service Cloud console to enable companies to automate requests for sending out customer service representatives.

Salesforce wants to get everyone talking. New voice capabilities are at the center of announcements to open its annual Dreamforce conference today. Most notable is the integration of telephony ...

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Salesforce on Tuesday announced new capabilities in Financial Services Cloud that aim to help insurance companies better execute digital strategies and retain top talent. According to Salesforce, many ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered capabilities aimed at making employee support and human resources solutions more ...

Retailer John Lewis and Partners is currently running the biggest deployment of Salesforce’s redesigned Lightning CRM application, with the new system directly boosting its net promoter score (NPS) by ...