Key Benefits of Open Source CRM Software for Your Business - Managing customer relationships in the cutthroat business world of today involves more than just keeping ...

It not only supports workflow automation, customer engagement, and AI decision-making, but also relies on the strong support of open source software and services. Pegasystems, located in Waltham, ...

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AT&T uses AI to categorize 40 million customer service calls annually. ChatGPT initially helped but was costly, so AT&T developed a cheaper, faster open-source AI system. This article is part of "How ...