Not only do customer service scripts provide your agents with real-time support if they need it, but they are also excellent tools for training new agents. Customer Service Scripts for the Top 25 CX ...

With Comcast expanding its data caps to more cities, call center employees are likely being hammered with questions from disgruntled customers. Thanks to a leak of an internal customer service script, ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

Authenticity. The word's on the tip of the tongue of every customer service consultant, marketer, today. Which, I've got to say, makes sense. Customers today have an advanced ability to spot corporate ...

As the Christmas shopping deadline nears, companies of all kinds are challenged with a huge volume of customer service calls. Traditionally, those found on the other end of 800-numbers are humans. But ...

Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...