USB port not recognizing your device? Learn the common causes and step-by-step fixes to get your connection working again quickly.

USB Port not detecting Mouse or Keyboard? If your USB Keyboard is not recognized in Windows 11/10, it could be a driver-related issue. See this post for the fixes.

If GoPro Camera is not recognized when you plug it into a computer USB port or if it fails to show files that you want to import, see this fix.

Solution 3: Disable USB selective Suspend Setting There are times when USB devices are not being recognized because of the USB selective settings.

It may be easiest for her to start using an entirely different computer at work. I did a bit of reading from this Google search win xp does not recognize usb keyboard.