In today’s fast-paced digital world, customers expect instant answers, personalized interactions, and 24/7 availability. Waiting on hold ...

The UK government chabot is in the blueprint for modern digital government rollout, which follows two scaled pilot deployments in 2025.

To date, businesses have used artificial intelligence (AI) to enhance the customer journey in areas such as customer support and content creation. As a result, while customer communications platforms ...

When ChatGPT launched in late 2022, it was a novelty. It didn’t take long, however, for competition to come along. Early on, there weren’t many ChatGPT alternatives available that weren’t in-house, ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

A lot is happening in the world of search right now, and for many, keeping pace with these changes can be overwhelming. The rise of chatbots and AI assistants – like ChatGPT and its new model GPT-4o, ...

In a warning to global carriers adopting AI for customer service platforms, Air Canada lost a small claims court case against a grieving passenger when it tried and failed to disavow its AI-powered ...