NatWest Group has announced a five-year contract with AWS and Accenture intended to improve its analytics performance for customer data.… The UK-based global bank said it plans to transform customer ...

The world of financial services is in a state of rapid evolution, with new trends and technologies emerging at an astonishing pace. As the demand for faster, cheaper and hyper-personalized products ...

UK telco BT Group has expanded its partnership with Amazon Web Services (AWS), signing a new five-year agreement with the ...

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...

SAN FRANCISCO & NEW YORK--(BUSINESS WIRE)--Today at AWS Summit New York, Amazon Web Services (AWS) and Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized ...

Chad Hersh, Head of Worldwide Market Development, Life Insurance at AWS on enabling cloud-first and customer-centric ...

AWS cloud migration and AI partner Caylent launches AI-powered migration offer to move VMware by Broadcom, Microsoft Azure ...

Amazon’s AMZN cloud computing platform, Amazon Web Services (AWS) recently extended partnership with Qualtrics International (XM). Qualtrics has chosen AWS as its preferred cloud provider. This ...

VMware Cloud on AWS was created to enable companies to operate across multiple clouds without restrictions. The partnership between Amazon Web Services Inc. and VMware Inc. was controversial when it ...