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Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles. Written by eWEEK content and product recommendations are editorially ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced the general availability of Contact Lens, a set of capabilities for Amazon Connect ...

SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced AWS Contact Lens, a set of capabilities for Amazon Connect enabled by ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

AWS continues to add yet more software and services to build out its revenues and touchpoints with businesses that already use its cloud infrastructure for storage and to host and administer services ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It’s been nearly three years since cloud titan, Amazon Web Services (AWS) ...

The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services. In a bid to help enterprises offer better customer service and ...