Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Meta Platforms Inc. is working on more proactive chatbots that can send friendly yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so first.

Companies of all types are deploying chatbots using generative artificial intelligence (GenAI). While these tools offer significant potential benefits, they also present legal and regulatory risks ...

Half of US teens now use AI chatbots, study finds. Many apps promise friendship, not homework help—and kids under 13 are sneaking on.

From students using artificial intelligence for schoolwork, to others seeking chatbots for companionship, our relationship with technology continues to change. But are the ways we use AI healthy, and ...

There’s no doubt that chatbots like ChatGPT are widespread in classrooms. Seemingly overnight, these tools have unlocked the door to instant information. Yet, somewhat paradoxically, the way students ...

The MarketWatch News Department was not involved in the creation of this content. Report also sounds the alarm on insufficient planning for systems outages, substandard medical products, missed ...

Credit: Getty Images Experts weigh in on the increasing use of AI chatbots in mental health treatment, sharing insights on the ways they may be effective, or not, in clinical practice. As the ...

One in five Singapore residents seek personal advice from AI chatbots, more than those who use them for career guidance, ...