The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...
Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
PARIS, ILS DE FRANCE, FRANCE, February 6, 2023 /EINPresswire.com/ -- DecisionBrain, a leader in advanced analytics and optimization software solutions, has released ...
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