Business Wire

Nextiva Introduces New Workforce Engagement Management Capability: Nextiva Workforce Scheduling

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company ...

Celayix and isolved Partner to Deliver Unified Workforce Management for the Security Industry

The partnership gives security operators a cleaner path to manage shifts, reduce admin work, and improve coverage. NEW ...

Legion WFM, Rebus Labor Management Partner to Accelerate Data-Driven Labor Efficiency for Warehouses

Legion Technologies, an innovator in workforce management, and Rebus, a real-time warehouse analytics and labor management ...
TMCnet

Aspect and Cinareo Partner to Connect Scenario-Driven Capacity Planning With Real-Time Workforce Execution

Aspect, a leader in workforce management and workforce engagement solutions, and Cinareo, a cloud-based capacity planning & ...
Business Wire

Fourth’s HotSchedules Named Leading Employee Scheduling and Workforce Management Solution

AUSTIN, Texas--(BUSINESS WIRE)--Fourth, the leader in workforce and inventory management solutions to the restaurant, hotel, retail, and leisure industries, today announced its HotSchedules® solution ...

MakeShift Extends Rules-Driven Workforce Scheduling to the UK Through New Partnership with e-days

MakeShift, a leading cloud-based workforce scheduling platform designed for complex, rules-driven workforces, today announc ...
TMCnet

RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management

(NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement ...
Destination CRM

The Best Workforce Engagement Management (WEM): The 2024 CRM Industry Leader Awards

Precedence Research valued the global workforce engagement management (WEM) market at $9.4 billion in 2023 and expects it to hit $10.5 billion in 2024, topping out at $31.4 billion by 2034. This ...
TechRepublic

5 Proven Benefits of Contact Center Workforce Optimization

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...
No Jitter

Workforce Engagement Tools Can Boost Agent Experience

Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...
Seeking Alpha

RingCentral Acquires CommunityWFM to Expand RingCX Portfolio with AI-First Workforce Management

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...
Forbes

10 Best Workforce Management Software

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...