In 2019, a leading health system was navigating the complexities of its formation from the merger of two major healthcare organizations—a merger that created the largest not-for-profit health system ...

Bumpy Hills Senior Care (name has been changed), a mid-sized long-term care community, was facing a familiar challenge across the industry: persistent ...

The workforce is rapidly evolving with the advent of new technologies. In fact, 50 percent of workers will need to reskill by 2025, and yet, companies hesitate to proactively evolve their hiring and ...

This consensus study will assess the theoretical approaches and empirical science on generational differences as espoused in the popular literature, to include both an assessment of the research and ...

Alex Rivera settled into his office chair and stared at the pages containing charts and projections that were spread across his desk. Three years into his role as CEO of SolidTech Innovations, he was ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...