Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...

Changes in technology always bring with them a parallel need for current information and training. The half-life of an engineering education has dropped from seven to less than four years, so it now ...

A decade after the release of the iPhone, most would assume that nearly everyone has access to the Internet at any given time. Widespread access to mobile devices has helped encourage fire academies ...