Usability testing is an invaluable research method that involves observing representative users interacting with your product to assess how easy or difficult it is to use. The key benefits of this ...

Jerry Cao is a content strategist at UXPin — a wireframing and prototyping app with built-in usability testing — where he develops in-app and online content for the wireframing and prototyping ...

Jerry Cao is a UX content strategist at the wireframing and prototyping app UXPin. For advice on how to conduct 30+ different types of usability tests, check out The Guide to Usability Testing.

Consumers consistently attempt to keep pace with developing digital technologies by creating new ways to navigate through the computer or mobile devices. However, these new technologies develop at ...

I work at a university, and one of our faculty members often repeats to me, "Software needs to be like a rock; it needs to be that easy to use." And, she's right. Because if software is too hard to ...

A product with the best technology might still fail if the user interface isn't easy to use and intuitive. You may have noticed the failure to consider one of the most important system components ...

Even as an experienced information architect, I know that I will never get the design precisely “right” the first time. I always use paper prototypes to walk through a design. But even a design that ...

In my opinion, website usability is similar to search engine optimization: the perceived definition. Doing SEO without understanding searcher goals and behaviors is like doing math without knowing how ...

Have you either observed or perhaps even conducted a summative usability test of a medical device? If so, you have undoubtedly witnessed a use error—an instance when a test participant made a mistake ...