Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. “The biggest gain that we’ve seen has been developing our own ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

A ServiceNow executive discusses the future of enterprise IT, the pain points he’s hearing from enterprise clients, and details of ServiceNow updates. Written by eWEEK content and product ...

ServiceNow is using its Knowledge customer conference in Las Vegas to relaunch a feature of its latest software release that it feels did not get enough attention first time around: Procurement ...

Rio Tinto has overhauled its human resources and IT service delivery by launching a unified Employee Centre built on ServiceNow. Over three years, the ASX-listed miner designed and deployed a ...