Adopting a systems-thinking approach will empower IT leaders to integrate IT operations and service management practices, balancing innovation, adaptability, and risk management to build more ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The performance of business processes and IT systems is being increasingly put under pressure to demonstrate their business value, to show how well - or badly - these ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

In our current financial services business landscape of rapid change and hyper-competition, practice management and business development efforts take on a whole new urgency and purpose. While ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

San Francisco-based startup Practice Fusion is hoping to do for medical practice management and electronic health records (EHR) what salesforce.com did for CRM. Practice Fusion is on demand suite of ...

Various terms are emerging for that capability - business services management, business impact management and business perspective management. However, they are all focused on the same issue: ...