The average return rate last year was about 17%, according to industry data. Retailers say fraudsters are increasingly exploiting lenient policies, often by sending back cheaper or different items ...
As retailers face growing return fraud, companies like Happy Returns harness AI to catch deceitful tactics.
Nearly half of shoppers in a recent survey admitted to some sort of "return fraud," and one estimate says nearly 1 in every 10 retail items returned for a refund is fraudulent. Josh Sidorowicz is In ...
“Free returns” aren’t always free anymore: lots of retailers now deduct mail-in return fees, so your best move is in-store returns Fraud detection is getting smarter: retailers are using AI + image ...
Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...
Global fraud has cost companies 8% of revenue; small businesses are especially vulnerable. Common scams include phishing, chargeback, return, merchant, and wire transfer fraud. Vigilance, strong ...
If Q4 is the holiday shopping season, then Q1 might be the season of returns, or, more specifically, the season of return fraud. Retailers and ecommerce merchants are seeing a growing trend of returns ...
SAN FRANCISCO, Jan. 15, 2026 /PRNewswire/ -- Pinch, the AI-powered post-purchase intelligence platform that helps retailers reward loyal customers and prevent return fraud, announced a $5 million ...
A U.S. company is using AI to help in the growing fight against return fraud, with retailers estimating that one in nine ...
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