When business is running smoothly, tasks get completed without managers having to ask employees to complete them. This is the magic of proactivity. According to Kansas State University psychological ...

Financial advisory clients increasingly want “proactivity,” according to a new study. In other words, they want their wealth managers to anticipate their needs in advance. Unfortunately, the study ...

If there was a common thread for the insurance sector in 2023, it was “customer experience matters more than ever.” Steve Johnson Insurance industry leaders found themselves at a significant ...

Big businesses and their leaders can have an amazing influence on the people around them–but this influence doesn’t just have to be limited to the workplace. There has been a growing trend among big ...