Next, Oracle plans to equip agents with AI-generated customer snapshots before calls start, helping speed resolution and improve the customer connection. In addition, Oracle plans to add full call ...

E-commerce startups looking to scale their business are finding exactly what they need in Oracle’s Service Cloud offering, which helps small, medium and large businesses seamlessly acquire, engage and ...

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud ...

In my last post I referenced a Computer Economics report entitled: Go-Forward Strategies for Oracle Application Customers. The report is now live (paywall) and it is worth noting some highlights. The ...

Oracle has unveiled new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer ...

SAN JOSE, Calif., Oct. 13, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the ...

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the company’s ...

IT buyers like the operational flexibility that the public cloud provides. Capital expenditures go away. OpEx becomes predictable. Resources are available on-demand, with near-endless scalability.

Oracle today announced the February 2013 release of Oracle RightNow Cloud Service, which includes new capabilities to help organizations automate the management and deployment of complex business ...