Nasdaq

New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.
Destination CRM

Medallia to Integrate with Oracle Cloud CX

Medallia plans to integrate its Experience Cloud with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions. Medallia's planned ...
Forbes

Oracle Doubles Down On Customer Experience (CX) Management With New Zoom Integration

The Oracle Live Applications event is this week, and yesterday, I discussed in this article how Oracle has quietly become an essential cloud applications company. Oracle utilizes a SaaS model to ...
CMS Wire

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

As part of the upgraded Oracle RightNow Chat Cloud Service integration, RightNow CX Cloud Service users can leverage more than 70 built-in rule conditions from the Engagement Engine Cloud Service.
Nasdaq

Oracle (ORCL) Releases Agent Service to Cloud CX for Utilities

Oracle ORCL recently introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to ...
CIO

Oracle’s agentic AI push in Fusion Cloud CX offers embedded automation for CX leaders

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and offer embedded automation, without requiring custom agent frameworks.