My last article focused on managing supply chain risk, which is a key component to understanding and achieving operational resilience. In order to effectively manage resiliency across an organization, ...

Our Operational Resilience function orchestrates the Company’s Emergency Management (EM), Business Resilience (BR), IT Incident Response (IR) and IT Service Resilience (ITSR) disciplines. The proper ...

Digital disruptions across public sector have become more frequent, severe, and harder to predict. The number of high profile outages making headlines has skyrocketed, revealing just how ...

Over recent years, cyber risk has become one of the biggest risks facing the financial services sector. In March 2017, G20 finance ministers and central bank governors identified that cyber risk had ...

The large-scale transition to T+1 is about more than a change in clocks, it offers an opportunity to re-evaluate, reinforce, and improve a financial services firm’s operations. Operational resilience ...

In March 2022, the Prudential Regulation Authority’s (PRA) Operational Resiliency Rules came into force. The rules, which impact UK banks, building societies, and financial services firms, mandate ...

In the contemporary business landscape, information technology is the central nervous system of most organizations. Its ...

According to the Process Excellence Network, 2025 will see a laser focus on operational excellence as a pillar of survival and competitiveness. Optimized process flows -- the right people, following ...

Artificial intelligence (AI) has quickly become a cornerstone of U.S. economic growth, national security, and global competitiveness, as underscored by the White House’s AI Action Plan. The plan makes ...

It’s Monday morning, and a global bank’s customers can’t log into their accounts. Trading desks are stalled, wire transfers are frozen, and call centers are overwhelmed. The culprit isn’t ransomware, ...

“Suddenly, operations isn’t just process — it’s the whole strategy.” A pandemic, an insurrection, ongoing social and racial injustice, and the ever urgent threat of climate change has revealed the ...