Sixty-four percent of U.S. workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers. Dissatisfied employees were more than 2.5 times ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Cofounder and CEO of PissedConsumer, a review website that helps consumers be heard and brands improve their customer service processes. No longer is it the case that companies can dictate the way ...

Welcome to No Jitter's Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from Coveo which ...

The irony is that the negative customer service experience could have begun as a relatively minor offense on the part of a company, but it can be quickly exacerbated if management does not manage the ...