PORTLAND Ore. —In a push to improve customer service and increase repeat business to its foodservice operations, the food and nutrition department at the Oregon Health and Science University Hospital ...

This article is excerpted from a Chronicle special report, “The Future of Diversity Training,” available in the Chronicle Store. D iversity-training programs are now practically a rite of passage for ...

Corporations often employ knee-jerk reactions and swift changes to appease an enraged public when controversy arises.

The intersection of patient satisfaction and quality of care is central to healthcare today, and a provider’s level of cultural competence can significantly impact his/her performance in both areas.

In this decade characterized by highly complex transformation endeavors, where cross-cultural projects are the norm rather than the exception, project managers face an unprecedented challenge: ...

Two (2) female medical students are working together on a group assignment. They are writing their notes on a laptop and sitting at a desk in a training laboratory. They are both wearing scrubs. The ...

For MSPs looking to grow into a globalization-driven organization, having multicultural awareness is key. As workforces become increasingly multicultural and business continues to expand across the ...

Most strategies devised by managers to increase organizational diversity have actually failed—or even backfired. Why? For example, why have executives at nearly all Fortune 500 companies chosen to use ...

Interns at the CCSD are employed on a 40-hour-a-week basis. It is expected that, on occasion, there will be work that must be completed outside of the 40-hour work week including readings for seminars ...