Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

eGain Corporation (EGAN) is benefiting from generative AI tailwinds and a turnaround in income and cash flow. eGain's AI Knowledge Hub, strong enterprise customer base, and recent deal with JPMorgan ...

The goal of Knowledge Management at the World Bank is to effectively manage the knowledge generated through World Bank projects, providing faster and more effective access to relevant internal and ...